Terms of Business
Animals will only be assessed and treated with veterinary consent which is a requirement of the Veterinary Surgeons Act, 1966. A form can be downloaded from the website or emailed to you to be given to your vet or we can contact your vet for you.
Your vet will regularly receive an update on your animals progress. You are more than welcome to view and/or receive a copy of these updates. Please let me know if you require this.
Physiotherapy and hydrotherapy are not replacements for normal veterinary treatment. I will not diagnose your animal. Unexplained lameness cannot be treated unless this is under veterinary advisement.
Appointments can be changed or cancelled free of charge up to 48 hours before your appointment. A 25% charge will apply to cancellations with less than 48 hours’ notice unless there is a medical reason for cancellation, a 50% charge is applicable to missed appointments.
Payment is to be made at the time of the appointment (unless on a payment plan or pre-paid plan).
Records including your contact information, details about your animal and a record of treatment need to be maintained by SG Veterinary Physiotherapy. Information is securely stored and is not shared with any third parties. A brief overview of treatment will be provided to your veterinary surgeon to maintain an accurate veterinary record of your animal. If you require your records to be shared with anyone else, please make this request in writing.